Paratransit is an on-call system for anyone with a disability who can’t comfortably use fixed route services. The Americans with Disabilities Act (ADA) requires all public transit system that provide fixed-route bus and rail services to also provide paratransit services.
Once you have completed the ADA paratransit application, you can get a one-way ride door-to-door for $4, as long as the start and end of the trip are within 1.5 miles of a bus stop or train station.
To arrange a ride, you may call up to two days in advance, but at least one day before your ride is needed, between the hours of 8:00 a.m. and 5:00 p.m., seven days a week, and holidays. The bus will arrive within 15 minutes of your arranged time.
A personal care attendant may accompany a passenger free of charge if their eligibility determination states that they need one. An escort or guest may accompany a passenger and ride at the same fare as the passenger, provided that the attendant, escort, or guest is picked up and dropped off at the same point as the passenger, and there is room on the van.
Click here for more information, or call one of the lines below:
LINK Reservations: 938-RIDE (938-7433)
1-800-735-2929 (TDD), 1-800-735-2922 (Voice)
LINK Cancellations: 943-1829
LINK (after hours): 943-1829
LINK Applications: 680-2066 -or- 680-2067
Questions and Comments 680-2045
County Connection also offers a “How to Ride the Bus” training for individuals who would like assistance with planning or actually taking a fixed-route bus trip. Call 680-2066 or 680-2067 to get started.
Paratransit supplements the traditional fixed route WestCAT bus services and is for people who are ADA certified and meet specific guidelines.
You have to register to use the service. Once you are registered, call to arrange a ride for the following day(s) and a bus will come pick you up. You might have to share the bus with other passengers, but it will take you as close as possible to your destination.
To sign up for WestCAT paratransit, call (510) 724-6320 to have the application mailed to you, or visit the WestCAT website.
These buses will arrive within 15 minutes before or after your arranged time.
East Bay Paratransit
East Bay Paratransit offers accessible service in the entire AC Transit service area, so it’s among the largest Paratransit services in the East Bay.
East Bay Paratransit can pick you up and deliver you anywhere within 3/4 mile of an AC Transit bus stop or BART station. You can even get a ride from East Bay Paratransit into San Francisco.
Like any other paratransit system, you have to register and schedule your ride in advance.
How does someone become eligible to use the service?
To use East Bay Paratransit, you must apply through the Eligibility Certification Department and be found eligible for the service. The process includes both a paper application and an in-person interview. Only people who have a disability or a health condition that prevents them from using buses or BART trains are eligible to use the service.
You can download the application here or call 510-287-5000 to set up your interview.
Once eligible, how are rides arranged?
Travel on East Bay Paratransit is by advance reservation only. No same-day reservations are accepted. Reservations are made on the phone to the East Bay Paratransit Customer Service Center. Reservation calls are accepted from 8:00 a.m. to 5:00 p.m. every day, including weekends. You can make a reservation as early as seven days in advance.
How much does it cost to ride East Bay Paratransit?
It depends on how far you’re going. A trip less than 12 miles is $4. Longer trips can cost $6 or $7. They operator will confirm the price with you when you make the reservation.
For more information, visit their website or call 510-287-5000.